Help Center
Questions about gear, orders, lessons, or trips? We’re here every day.
Looking for your order? Use the link in your confirmation email or login to your account.
Open Daily
REAL Pro Support
Mon–Fri · 9 AM–7 PM ET
Sat–Sun · 9 AM–6 PM ET
Store Hours
Daily · 10 AM–6 PM ET
Visit the Flagship Store
REAL Watersports
25706 Highway 12
Waves, North Carolina 27982
Frequently Asked Questions
Answers to common questions about orders, shipping, returns, and warranties.
How do I track my order?
After placing your order, you'll receive a confirmation email with a link to your live order status page. We'll email you again with a tracking number as soon as your order is ready to ship.
You can also check the status of any order at any time by signing in with the same email you used at checkout. If you checked out as a guest, simply create an account with that email and your past orders will appear automatically.
When will my order ship?
In-stock express orders placed on weekdays before noon ET ship the same day. Express orders placed after noon or on weekends ship the next business day.
Why isn't my tracking number working?
Tracking numbers are created when your order is processed, but they can take up to 48 hours to become active in the carrier's system.
What happens if something I just bought goes on sale?
We offer a one-time price adjustment if an item is marked down within seven days of purchase. To request an adjustment, call 252-987-6000 or email realpro@realwatersports.com. Include your order number in your email. We will credit the difference as REAL Watersports Account Credit, which can be applied to a future purchase.
How much does shipping cost?
Shipping cost depends on the item, destination, and delivery speed. See our Shipping Rates & Information page for current rates and delivery estimates.
What if my order arrives damaged?
Every REAL shipment is covered against transit damage. Take photos of the packaging and product, then email realpro@realwatersports.com within 48 hours of delivery. We'll take it from there.
Do you ship internationally?
Yes. Select “Request Shipping Quote” during checkout, and a REAL Pro will confirm the rate for your destination before processing your order. Import tariffs, duties, taxes, brokerage fees, and other delivery costs are the customer's responsibility.
Can I ship to a PO Box?
Small items can ship to a PO Box with standard shipping. Boards, oversized gear, and expedited services cannot be delivered to a PO Box.
What is Airport Self-Pickup?
Airport Self-Pickup is an economical shipping option for eligible boards and oversized gear. Your order ships to a destination airport's cargo facility for pickup, and shipments depart every two weeks. See how Airport Self-Pickup works.
Can I require a signature on delivery?
Yes. Within one hour of placing your order, email realpro@realwatersports.com with your order number and request signature-required delivery.
What is your return and exchange policy?
You have 30 days from the purchase date to return an item for a refund or REAL Account Credit, or exchange it for the right size. Products must be brand new with their original tags or packaging. You are responsible for return shipping and any damage in transit, and refunds exclude the original shipping cost. Lift eFoils and accessories are final sale and are not covered by the standard REAL EZ Return Policy.
How do I return or exchange an item?
Start by completing the return and exchange form on our Returns & Exchanges page. Pack your item securely, include your order number inside the box, and ship it to the applicable address shown there. We process returns and exchanges within 48 hours of delivery to REAL.
How do I start a warranty claim?
Email realpro@realwatersports.com with a photo of the damaged gear, a description of the damage and how it occurred, the product's serial number, and your original invoice. Customer Service will issue a Case Number (CAS#) if the product needs to be returned. Do not ship a warranty return before receiving that number; warranty returns without a CAS# are not accepted. Return shipping charges are the customer's responsibility.