Returns & Exchanges

3-Step REAL EZ Return Process

1. Fill out the REAL Return Form. Download the REAL Return Form (PDF).
2. Print out your completed REAL Return Form, pack the form in a box with your return, and ship it back to:
   
   
   FedEx/UPS
   REAL RETURNS
   25706 Hwy 12
   Waves, NC 27982

   USPS
   REAL RETURNS
   PO Box 476
   Rodanthe, NC 27968
3. Ship your return and go take a session! We will process your return or exchange within 48 hours from when it gets delivered to REAL.

REAL EZ RETURN & EXCHANGE POLICY

Looking to return or exchange a product you bought from us? NO PROBLEM!

You have 30 days from the date of purchase to make sure what you ordered from REAL is right for you. You have the option to return your order for a refund, store credit, or exchange it for the right size. The product must be brand new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back so make sure you pack it with LOVE like we do. We will return/refund the full amount you paid less the shipping cost.

All sales are final on all Lift Efoils and accessories. REAL's normal EZ Return Policy does not apply to this product.

WARRANTY CLAIMS

A warranty claim is initiated by emailing a digital photo of the damaged gear, description of the damage, how the damage occurred, the product's serial number, and your original invoice to realpro@realwatersports.com. All merchandise returned for warranty replacement or repairs must bear a Case Number (CAS#) which the Customer Service Department will issue you, on the outside of the package and on the invoice. Warranty returns without CAS#s will not be accepted. You are responsible for shipping charges for returned product.

INTERNATIONAL ORDERS

Duties and taxes associated with shipping to your country may increase the cost of your order. You are responsible for paying all import tariffs, duties, taxes, brokerage fees and any other costs related to delivering product to you; these costs are in addition to the cost of your order. You are responsible for return freight charges should you refuse delivery of any product, or if any product is unable to be delivered to you.