Returns & Exchanges

Return or exchange a product you bought from REAL.

3-Step REAL EZ Return Process

Fill out the form

Answer a few quick questions about your order using this online form.

Ship your return back

Pack up your return and include your Order # in the box. Ship your return back to REAL (address options below).

Go take a session

Ship your return and go take a session! We will process your return or exchange within 48 hours from when it gets delivered to REAL.

Returns via FedEx/UPS

REAL RETURNS
25706 Hwy 12
Waves, NC 27982

Returns via USPS

REAL RETURNS
PO Box 476
Rodanthe, NC 27968

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Shipping Rates & Details

About us

Return & Exchange Policy

Looking to return or exchange a product you bought from us? No problem!

You have 30 days from the date of purchase to make sure what you ordered from REAL is right for you.

You have the option to return your order for a refund, REAL account credit, or exchange it for the right size.

The product must be brand new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back so make sure you pack it with LOVE like we do.

We will return/refund the full amount you paid less the shipping cost.

All sales are final on all Lift Efoils and accessories. REAL's normal Return Policy does not apply to these products.

Warranty Claims

A warranty claim is initiated by emailing a digital photo of the damaged gear, description of the damage, how the damage occurred, the product's serial number, and your original invoice to realpro@realwatersports.com.

All merchandise returned for warranty replacement or repairs must bear a Case Number (CAS#) which the Customer Service Department will issue you, on the outside of the package and on the invoice. Warranty returns without CAS#s will not be accepted.

You are responsible for shipping charges for returned product.

International Orders

Duties and taxes associated with shipping to your country may increase the cost of your order.

You are responsible for paying all import tariffs, duties, taxes, brokerage fees and any other costs related to delivering product to you; these costs are in addition to the cost of your order.

You are responsible for return freight charges should you refuse delivery of any product, or if any product is unable to be delivered to you.