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REAL Watersports is seeking candidates for the Retail Assistant Manager-Hard Goods position. This role is a year-round full-time salaried position with benefits including medical and dental coverage (after 90 days), paid time off (PTO), 401K profit sharing, employee discounts and more.

As Retail Assistant Manager, you will serve as manager on duty, monitor staff on REAL retail and service standards, and support seasonal staff with continuous coaching and information resources to improve their sales. You will work primarily in the board loft where you will help customers with surf/kite/foil purchases, merchandise and restock products, and proactively increase knowledge of new products every day. Experience in kite, surf, and/or foiling is required. Employee housing opportunities available.

Apply today to learn more about the responsibilities of this position and about what working and living on Cape Hatteras is all about!

• Sell kites, foils, wings, surfboards, lessons, wetsuits, and all other categories of our products
• Work with our accommodations partners (Watermen’s Retreat) to provide the best resort experience for our lesson customers
• Possess strong, professional communication skills (both written and verbal) through all channels including in person, phone, email, and online chat.
• Be proficient in at least one of the following sports we teach: Kiting, foiling, winging, or surfing.
• Maintain a list of customer leads to make proactive sales calls to repeat customers
• Work with team to achieve shared goals and to deliver 5-star service

This position is for full-time year-round employment and offers benefits including medical benefits, dental benefits, paid time off, and a 401K/profit sharing plan, access to the REAL Watersports rental fleet and an abundance of session time. Ideal candidates will have a passion for kiting and surfing and love to share that passion with new kiters and surfers.

Apply today to learn about the latest kiteboarding and surfing gear and come join the REAL team today!

• Provide post sale service to address product questions, warranty claims, shipping issues, and all other concerns from customers
• Communicate with customers in person, on phone and by email to resolve concerns in a timely manner
• Work to broaden understanding of the kite, foil, and surf products and lessons in order to provide the best possible solutions for our customers
• Work with team to achieve shared goals and to deliver 5-star service

This position is for full-time year-round employment and offers benefits including medical benefits, dental benefits, paid time off, and a 401K/profit sharing plan, access to the REAL Watersports rental fleet and an abundance of session time. Ideal candidates will have a passion for kiting and surfing and love to share that passion with new kiters and surfers.

Apply today to join a team of active water-minded individuals on Cape Hatteras.

REAL is seeking candidates for a combined videographer/ photographer position who will lead other key functions in the Media and Marketing Department. This position is a full-time year-round job with health and dental benefits, paid time off and a 401K profit-sharing plan. If you would like the opportunity to gain experience across a wide range of media and marketing projects and events, this is the job for you. The REAL Media and Marketing Department thrives on creativity, sessions, coffee and sunscreen.

Job Requirements: Direct, produce and edit product reviews, action edits, interviews, resort and instructional videos for social platforms, the REAL website and in store televisions. Video environment is indoors and outdoors, shop, land, beach, Pamlico Sound, ocean, etc. Video shoots are conditions dependent, and days and hours will vary.

Shoot, edit, and deliver photos (products, action, lifestyle, events, resort) for website, social and print content. Photo environment is indoors and outdoors, shop, land, beach, Pamlico Sound, ocean, etc. Photo shoots are conditions dependent, and days and hours will vary. Be knowledgeable of and possess the proper current equipment for capturing professional photos and video on land and in the water. Manage all current REAL Media equipment including all back-up devices. Manage the catalog of all REAL Media assets including photo, video and graphic files through NAS storage system. Manage REAL YouTube and Vimeo channels.Manage adobe accounts. Collaborate with Graphic Designer, Marketing Administrator and Marketing Manager to produce new content and promotions. Acquire vendor supplied and original content to be displayed on all REAL Flagship Store and Watermen’s Bar & Grill televisions. Record and edit audio content for REAL phone recordings. Participate in design and placement of REAL Flagship Store signage. Participate in design and execution of email and web banner campaigns. Create and execute media coverage plan for REAL’s annual events such as the Triple-S, Roxy Beach Day and the Cape Hatteras Wave Classic. Stay up to date with the latest video marketing trends and provide advice and suggestions on how the team can integrate them into campaigns.

Qualifications: Qualified candidates must be highly proficient with the Adobe creative suite - Premiere, After Effects, Lightroom, Illustrator and Photoshop and the Apple operating system. Must have a high level of experience in photography and video production & editing. Candidates must own all the equipment necessary to capture both high-quality stills and video in a range of environments at different focal lengths. This requirement includes both lighting and audio equipment for conducting interviews and product reviews. You must have experience setting up and directing interviews. Experience in creating & delivering content specifically for social media platforms such as Instagram (Grid, Stories & IGTV) Facebook, Twitter, YouTube & Vimeo. College degree in marketing and video production is preferred.

Please include a resume, cover letter and links to your Vimeo channel or website.

We are seeking Housekeepers for seasonal employment for 2022 at Watermen's Retreat located in Waves, NC on Hatteras Island. Both full time and part-time positions are available. Potential for year around employment available for the right candidate. Seasonal employee housing may be available and located within walking distance.

Responsibilities include cleaning Watermen's Retreat suites and other properties. Must possess the ability to communicate and interact professionally with managers, co-workers, and guests. Minimal experience necessary - we will train the right candidate. Professional and positive attitude is a must.

Competitive starting wage. Advancement, wage increase, and bonus opportunities are available to employees that perform reliably and exceed the expectations of the position. Multiple cash bonus options available.

Hatteras Island, where the village of Waves is located, is known around the world for many recreational opportunities on the ocean and in Pamlico Sound. If you like to surf, kite, SUP, fish or simply enjoy the beauty of one the top-rated beach destinations in the world, this is the place for you!

Our Lesson Center Administrators are friendly, knowledgeable and reliable employees who are the first point of contact for our students. They welcome students to the Lesson Center, orient them to our facilities, and ensure they are properly prepared for their lessons. Administrators educate guests on lesson products, sell and schedule lessons, ensure accurate billing, and communicate confirmation to guests across a variety of platforms.

Administrators have strong communication skills, are attentive to detail, and effectively adapt and prioritize tasks in a dynamic environment. Professionalism and commitment to providing the highest level of customer service is part of the daily job while sharing the stoke of our sports with others. Experience and knowledge of kiting, surfing, foiling and winging are a plus, but not a requirement.

Apply today to come join the REAL team!

REAL Watersports Yard Marshals ensure our guests and students have a safe and enjoyable experience while using our exclusive launch site. Yard Marshals familiarize guests to our property, educate them on safe launching and landing procedures, uphold yard rules, and keep our property looking 5-star. Safety is always the number one priority for Yard Marshals while they assist guests, monitor the wind and weather, and help create a fun and welcoming environment. The ideal candidate is professional, upbeat, safety focused, diligent of their surroundings, and able to be assertive when needed. Familiarity with kiting is a must.

Apply today to come join the REAL team!

REAL Watersports is currently seeking a candidate for a full time, year-round Warehouse and Purchasing Associate. The ideal candidate is detail oriented, self-motivated, and likes working in a collaborative environment. This job is a great entry-level position for someone who is interested in learning about the kiting and surfing industry or who already is active in one or both sports. Surfing experience is a preferred qualification for this role.

REAL offers benefits including medical, dental, paid time off, and a 401K/profit sharing plan, access to the REAL Watersports rental fleet and an abundance of session time as part of the benefits package for this position.

This position is responsible for creating purchase orders for our ERP platform, entering new products online and receiving new products. The ideal candidate will possess a strong work ethic, will work in an organized and methodical manner, and will demonstrate strong verbal and written communication skills.

Apply today to join a team of active water-minded individuals on Cape Hatteras!

REAL Watersports is currently seeking a candidate for a full time, year-round Warehouse and Purchasing Associate. The ideal candidate is detail oriented, self-motivated, and likes working in a collaborative environment. This job is a great entry-level position for someone who is interested in learning about the kiting and surfing industry or who already is active in one or both sports. Surfing experience is a preferred qualification for this role.

REAL offers benefits including medical, dental, paid time off, and a 401K/profit sharing plan, access to the REAL Watersports rental fleet and an abundance of session time as part of the benefits package for this position.

This position is responsible for creating purchase orders for our ERP platform, entering new products online and receiving new products. The ideal candidate will possess a strong work ethic, will work in an organized and methodical manner, and will demonstrate strong verbal and written communication skills.

Apply today to join a team of active water-minded individuals on Cape Hatteras!

REAL Watersports is currently seeking candidates for the full time, year-round Rental Shop Assistant Manager position. This is a great entry-level position into the industry for enthusiastic individuals who are passionate about kiting and surfing or who want to learn. This position offers benefits including medical, dental, paid time off, and a 401K/profit sharing plan, access to the REAL Watersports rental fleet and an abundance of session time.

As the Rental Shop Assistant Manager, you will assist our Kiteboarding Coaches, customers and coworkers to select the right gear for the day's conditions. Other responsibilities include managing rental shop associates with checking out gear, gear running, yard marshalling, organizing surfboard and kite repair, used gear evaluation, and Jet ski maintenance.

Apply today to join a team of active water-minded individuals on Cape Hatteras!

REAL Watersports is seeking candidates for the Retail Assistant Manager position. This role is a year-round full-time salaried position with benefits including medical and dental coverage (after 90 days), paid time off (PTO), 401K profit sharing, employee discounts and more.

As Retail Assistant Manager, you will serve as manager on duty, monitor staff on REAL retail and service standards, and support seasonal staff with continuous coaching and information resources to improve their sales.

The ideal candidate for this role is eager, hospitable, and looking to join the REAL Watersports team of kiters and surfers. This is a great entry-level position into the industry for enthusiastic individuals who kite, surf, and/or wing and want to learn more.

Experience in kite, surf, and/or foiling is required. Employee housing opportunities available. Apply today to learn more about the responsibilities of this position and about what working and living on Cape Hatteras is all about!

The Operations Manager role is responsible for providing a five-star experience for all guests at Watermen’s Retreat and all other Flying R properties. This role works closely with the Watermen’s Retreat Office Manager and reports to the Director of Resort Operations.

The OM promotes bookings, communicates with guests, and ensures a smooth and accurate check-in and billing experience. The OM is the point of contact for guests throughout their stay and conveys a positive, enthusiastic demeanor. The OM promotes quality service, timely problem resolution through teamwork and clear communication.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world. The OM maintains the company’s commitment to highest standards and will provide our guests with all the information they need to make their stay at Watermen’s Retreat a memorable five-star experience.

This position is an on-site, year-round, full-time salaried position. The position offers medical and dental coverage, paid time off, 401K profit sharing and employer match, access to REAL Watersports rentals, employee discounts and more.

Qualifications

• 2 + years professional experience in hospitality, property management, and employee management and development
• Passionate about delivering an incredible guest experience, takes ownership, works independently, as a team and has a positive attitude
• Work experience with Microsoft Office, web-based applications, and standard workplace technology, possesses strong internal and external communication skills
• Surf, kite and watersports experience and passion are a plus!

Watermen's Bar & Grill in Waves, NC is seeking candidates for the Front of House Shift Lead position. This is an annual seasonal position with competitive pay, upward mobility, employee housing options and REAL Watersports property perks.

The Front of House Shift Lead role is one that requires ultimate business accountability, stability, consistency and an incredible level of support to both the GM and FOH team. This role is responsible for modeling a positive, no drama work environment at all times. They need to be able to maintain a calm demeanor in a fast paced environment. This person should set a professional business tone at all times whenever they are in the building from any position. Each day they must show up fully ready to attack the day and any obstacles that are on the agenda.

Hours can range from 8 - 12 hours a day, up to 5 - 6 days a week.

Daily responsibilities include, but are not limited to:

• Managing and developing employees
• Customer service during extreme volume
• Running food, bussing tables & bartending in extreme volume
• Cash handling
• Problem solving
• Customer service recovery
• New employee training
• Receiving daily coaching and feedback on performance

Watermen's Bar & Grill in Waves, NC is seeking candidates for the Line Cook position. This is an annual seasonal position with competitive pay, upward mobility, employee housing options and REAL Watersports property perks.

The Line Cook role is responsible for preparing all Watermen's menu items to standard. This is accomplished in an extremely high volume, fast paced and efficient kitchen. This person will be working in very close proximity to others on the team and is expected to maintain professional demeanor and mesh well with the rest of the crew.

Hours can range from 8 - 12 hours a day, up to 5 - 6 days a week.

Daily responsibilities include, but are not limited to:

• Preparing fish, steak, chicken, turkey, shrimp and crab using a flat top, char grill, sautee and ovens.
• Preparing wraps, sandwiches, quesadillas and salads
• Preparing sauces, marinades, salsa, dressings and prepping back stocks
• Daily cleaning projects
• Helping with dishes as needed

REAL Watersports is seeking candidates for the Property Maintenance Manager position. The PMM will supervise all installation, repair and upkeep of property facilities including but not limited to REAL Watersports, Watermen’s Retreat, and all accommodations within the WR brand, Lance’s Landing, and Watermen’s Bar & Grill. The PMM will maintain facilities to support year-round operations. Responsibilities include but are not limited to fixture replacement, flooring repair, dry wall repair, ceiling repair, siding replacement, trim, plumbing, deck repair, exterior sealant, painting, parking lot repair, dock repair, furniture moving, cleaning, item disposal, winterizing, indoor/outdoor furniture maintenance.

This position is an on-site, year-round, full-time salaried position. The position offers medical and dental coverage, paid time off, 401K profit sharing and employer match, access to REAL Watersports rentals, employee discounts and more.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

The Guest Services Manager role is responsible for providing a five-star experience for all guests at Watermen’s Retreat and all other Flying R properties.

The Guest Services Manager works closely with the Guest Services Associates and reports directly to the Watermen’s Retreat Operations Manager.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

Role and Responsibilities:

• Promote bookings with new and returning guests, create reservations, communicate confirmations to guests, ensure accurate billing and coordinate check-ins upon arrival
• Be a point of contact for guests and will convey a positive and enthusiastic impression as well as resolve guest issues to resolution to improve the guest experience
• Promote teamwork and quality service through daily communications and coordination with other departments, while continuously exhibiting a positive outlook
• Maintain the company’s commitment to highest standards and will provide our guests with all the information they need to make their stay at Watermen’s Retreat a memorable five-star experience
• Act as an additional point of contact for the REAL Watersports Lesson Center for lessons and camps
• Will assist with all Watermen’s Retreat staff management, training, and development to include guest services, housekeeping, J1 employees, subcontractors, and general maintenance
• Assist with the monitoring, securing, and recovery of all properties prior to, during and after weather events
• Perform other duties as needed and aid other departments to meet the needs of REAL Watersports, Watermen’s Retreat or Watermen’s Bar & Grill
• Any position at REAL Watersports or Watermen’s Retreat is involved in a variety of company aspects, offering an opportunity to learn and grow in skills beyond a specific role

The Perfect Fit:

• 1 + years professional experience in hospitality, property management, and employee management and development
• Passionate about delivering an incredible guest experience, takes ownership, works independently, as a team and has a positive attitude
• Work experience with Microsoft Office, web-based applications, and standard workplace technology, possesses strong internal and external communication skills
• Surf, kite and watersports experience and passion are a plus!

Practical Skills:

• Must be self-regulating, flexible, willing to learn and able to manage multiple projects simultaneously
• Experience with computer systems and technology

The Offer

• On-site, year-round full-time salaried position
• Medical and dental coverage (after 90 days)
• Paid time off (PTO)
• 401K profit sharing and employer match
• Annual bonus potential
• Employee discounts and more

Do you love Kiting, Surfing, Foiling, or Winging? Are you enthusiastic about sharing your passion for watersports with others and helping them progress in a safe and fun environment? Do you want to live, work and play in one of the world's top destinations for wind and surf? If so, we want to hear from you!

REAL Watersports is currently seeking experienced kiters, surfers, foilers, and wingers to fill seasonal Coach positions. The ideal candidate has a strong knowledge of their sport, excellent communication skills, is positive, patient, and safety focused. They adapt well to a dynamic environment and enjoy being outside in the elements. They conduct themselves in a professional and safe manner and are committed to providing the highest level of coaching and customer service to all guests. Prior coaching experience is preferred.

Apply today to learn more about the responsibilities of this position and about what working and living on Cape Hatteras is all about!

The Lesson Center Assistant Manager role is responsible for providing a five-star experience for all guests at REAL Watersports.

The Lesson Center Assistant Manager works closely with the other Lesson Center Assistant Managers, the Lesson Center Supervisor and reports directly to the Lesson Center Manager.

The Lesson Center Assistant Manager promotes lesson center bookings, communicates with guests and ensures a smooth and accurate lesson check in and billing experience. The Lesson Center Assistant Manager is a point of contact for lesson center students for account questions, all other service-related inquiries and conveys a positive, enthusiastic demeanor. The assistant manager promotes quality service, timely problem resolution through teamwork and clear communication.

The Lesson Center Assistant Manager will perform overall lesson center management and provide coverage during the absence of the Lesson Center Manager. The Lesson Center Assistant Manager trains, and supervises seasonal administrators, and hourly staff. This position performs daily administrative and operational duties as well as coordination with other departments to fulfill the needs of the business. The Assistant Manager will be a point of contact for accidents, emergencies, assist with safety, will Yard Marshall and supervise the Yard Marshalls. The Lesson Center Assistant Manager maintains high standards of employee performance management. The Lesson Center Assistant Manager will assist with the management of the appearance, maintenance and repairs on physical property, equipment, jet skis and company vehicles.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

This position is an on-site, year-round, full-time salaried position. The position offers medical and dental coverage, paid time off, 401K profit sharing and employer match, access to REAL Watersports rentals, employee discounts and more. Opportunities for employee housing available.

Qualifications

• 1+ years professional experience in customer service, employee management and development
• Passionate about delivering an incredible guest experience, takes ownership, works independently, as a team and has a positive attitude
• Work experience with Microsoft Office, web-based applications, and standard workplace technology, possesses strong internal and external communication skills
• Kite or Surf and watersports experience and passion are required

As Retail Sales Associate at REAL Watersports, you will interact with clients, and contribute to world class customer service and hospitality standards for REAL. You will also use the point-of-sale system and Netsuite to check out customers, learn about merchandise, proactively increase knowledge every day, maintain an adequate level of inventory on floor, and highlight in demand products and promotions to customers. Additional activities include maintaining floor merchandise standards, cleaning, and other duties as assigned.

Apply today to learn more about the responsibilities of this position and about what working and living on Cape Hatteras is all about!

Do you love Kiting, Surfing, Foiling, or Winging? Are you enthusiastic about sharing your passion for watersports with others and helping get them outfitted in the right gear? Do you want to live, work and play in one of the world's top destinations for wind and surf? If so, we want to hear from you!

As Board Loft Sales Associate at REAL Watersports, you will interact with clients, and contribute to world class customer service and hospitality standards for REAL. You will also use the point-of-sale system and Netsuite to check out customers, learn about merchandise, proactively increase knowledge every day, maintain an adequate level of inventory on floor, and highlight in demand products and promotions to customers. Additional activities include; maintaining Board Loft merchandise standards, cleaning, and other duties as assigned.

A successful Board Loft Sales Associate will have experience kiting, surfing, foiling, and/or winging. Bonus points for kiters and foilers specifically! Apply today to learn more about the responsibilities of this position and about what working and living on Cape Hatteras is all about!

Watermen’s Retreat and REAL Watersports are hiring!

The Office Manager role is responsible for all Watermen’s Retreat/Flying R Inc banking, accounting, reporting and daily office management as well as providing a five-star experience for all guests at Watermen’s Retreat and all other Flying R properties. This role works closely with the Watermen’s Retreat Operations Manager and reports to the Director of Resort Operations.

The OM is an additional point of contact for guests throughout their stay and conveys a positive, enthusiastic demeanor. The OM promotes quality service, timely problem resolution through teamwork and clear communication.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

This position is an on-site, year-round, full-time salaried position. The position offers medical and dental coverage, paid time off, 401K profit sharing and employer match, access to REAL Watersports rentals, employee discounts and more. Opportunities for employee housing available.

Qualifications

• 2 + years professional experience in accounting, analytics, office management, hospitality, or property management.
• Passionate about delivering an incredible guest experience, takes ownership, works independently, as a team and has a positive attitude
• NC Real Estate Brokers License is a plus but not required. Proven experience in property management and/or hospitality vacation rental industry is preferred
• Proficient in time management; the ability to organize and manage multiple priorities
• Work experience with Microsoft Office, web-based applications, and standard workplace technology, possesses strong internal and external communication skills
• Surf, kite and watersports experience and passion are a plus!

Watermen's Retreat at REAL Watersports in Waves, North Carolina is seeking candidates for the Guest Services Associate position. This role is a year-round full-time salaried position with benefits including medical and dental coverage (after 90 days), paid time off (PTO), 401K profit sharing, employee discounts and more. Employee housing is available.

The Guest Services Associate role is responsible for providing a five-star experience for all guests at Watermen’s Retreat and all other Flying R properties. The Guest Services Associate works closely reports directly to the Watermen’s Retreat Operations Manager.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

Guest Services Associate Responsibilities

The Guest Services Associate is responsible for providing a five-star experience for all guests at Watermen’s Retreat, REAL Watersports, and all other Flying R properties. The Guest Services Associate will promote bookings with new and returning guests, create reservations, communicate confirmations to guests, ensure accurate billing and coordinate check-ins upon arrival. The Guest Services Associate will be the point of contact for arriving guests and will convey a positive and enthusiastic first impression. The Guest Services Associate will maintain the company’s commitment to highest standards and will provide our guests with all the information they need to make their stay at Watermen’s Retreat a memorable five-star experience. The Guest Services Associate will act as an additional point of contact for REAL Watersports Lesson Center for guests who are arriving for lessons and camps. Additionally, the Guest Services Associate will perform housekeeping duties as needed, and help other departments to meet the needs of REAL Watersports, Watermen’s Retreat or Watermen’s Bar & Grill.

Responsibilities include, but are not limited to:

1. Communicate with guest both in person and over a variety of platforms. Greet guests as they arrive. Create and confirm guest reservations that are requested either by phone, online or from within the company, process confirmations, revisions, and other information updates or changes. Accurately complete billing for upcoming reservations and accurately process all credit card transactions in accordance with established procedures. Advise clients that billing is complete, including emails with receipts and check in procedures. On the day of arrival, promptly greet guests in a friendly and professional manner. Complete guest registration process, issue keys or door codes, and provide resort information including directing people to the Lesson Center for camps and lessons, setting up tabs for Watermen’s Bar & Grill and giving general information regarding area attractions, details, and directions. Make pre-arrival calls to incoming guests, assuring they know late check in procedures. Answer questions for guests pertaining to their reservations including directions for parking and other items. Provide quotes for room rates and answer inquiries regarding availability of accommodations. Complete checkout procedures for clients. Provide on call coverage after office hours during variable days per week to include responding to text, voicemail and potentially responding on site to guest issues. (40% time)

2. Assist in coordination of housekeeping duties daily. Assist in the prioritization of the cleaning staff schedules based on the needs of incoming guests and expected time of arrival. Follow up and inspect cleaned properties to ensure that the cleaners meet our standards. Provide immediate feedback to cleaners including positive feedback of jobs well done as well as constructive feedback and/or demonstration where cleaners have failed to meet company standards. Communicate the results to the Guest Services Associate and Operations Manager. Identify and communicate maintenance items reported by guests and cleaners. (20% time)

3. Perform housekeeping responsibilities as needed. Assist as needed in the cleaning of REAL Watersports, Watermen’s Retreat and other properties while working with minimal supervision. Perform deep cleans as needed. Complete tasks in a reasonable time, maintain and exceed the standards required for our properties. Accurate communication of items that need maintenance or repair, reporting on properties that have been left in poor condition by guests and any other potential subjects of concern that are observed while in the building or on the grounds. Perform inventory of housekeeping supplies, monitor product levels, replace, and fill as needed as well as offering suggestions of products or tools that may work better or be more efficient. (20% time)

4. Maintain positive guest relationships. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution to improve the guest experience. Escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Promote teamwork and quality service through daily communications and coordination with other departments. Cultivate a positive and enthusiastic work ethic. Continuously exhibit a positive outlook, reaching out to guests to ensure a high-quality visit; be responsive to the needs of our guests as well as of co-workers. (10% time)

5. Perform other duties as needed. (10% time)

Expectations for Guest Services Associate:

• Focus on five-star customer service and make it the top priority
• Meet and greet guests with enthusiasm; represent our company and community to visitors
• Possess strong planning, prioritization, time management skills and attention to detail
• Continue to strengthen and improve verbal and written communication skills
• Complete projects, initiate own tasks and solve problems with a minimum of supervision
• Maintain a professional demeanor and work area
• Always demonstrate a positive attitude towards guests and coworkers
• Work efficiently in a fast-paced environment; address multiple simultaneous requests in a calm and organized manner
• Weekend coverage is required. Days off may vary
• Hours may be outside 9 am – 6 pm based on guests’ needs, special events or unusual circumstances
• After hours on call responsibilities are required
• Serve as an ambassador for whole company (REAL, Watermen’s Retreat and Watermen’s Bar & Grill)
• Work both independently and with others as needed
• Continue to develop problem solving skills for maintenance issues

Qualifications

1 + years professional experience in hospitality, property management, and employee management and development Passionate about delivering an incredible guest experience, takes ownership, works independently, as a team and has a positive attitude

Work experience with Microsoft Office, web-based applications, and standard workplace technology, possesses strong internal and external communication skills

Surf, kite and watersports experience and passion are a plus!

Practical Skills:

Must be self-regulating, flexible, willing to learn and able to manage multiple projects simultaneously

Experience with computer systems and technology

Job Type: Full-time

Pay: From $32,000.00 per year

The Graphic Designer is a vital part of the REAL Marketing Team and is responsible for delivering effective, on-brand, and on-strategy creative (including art direction of photography) for websites, web pages, product graphics, email promotional creative, email templates, social media graphics, banner ads and on-site signage.

Responsibilities:

• Design and produce web graphics, product graphics, web logos, social media graphics, banner ads, email campaigns, and email templates.
• Collaborate with soft goods buyer to produce REAL apparel and accessory design.
• Work with marketing manager to create compelling, appropriate campaigns and designs that support our 3 brands, REAL, Watermen’s Retreat and Watermen’s Bar & Grill.
• Translate product positioning, existing research, and offline/online Marketing strategies into effective designs.
• Create motion graphics to assist with video production.
• Ensure aesthetics are aligned with usability, accessibility, and web standards. Work with internal and external developers to ensure proper implementation within a web environment and ensure consistency and integrity of the creative vision.
• Assist in design and layout of full and partial page print ads.
• Manage and produce digital design work, including banner sizing and versioning.
• Ensure consistency of brand and creative across customer touch points.
• Provide design support to other departments and affiliate business lines to create store signage, product graphics, logos, identity design, or other similar offline graphics.
• Work as a part of a close team to seek out marketing growth opportunities, collaborate with external partners, and expand knowledge of trends in the kite, surf, and foil industries.
• Assist in the coordination of schedules as assigned and achieve deadlines as scheduled.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in graphic design or related field
• Strong portfolio of design work
• Experience is digital marketing/web design
• Knowledge of basic HTML a plus
• Established design process and work flow
• Experience designing for E-commerce a plus
• Strong attention to detail
• Ablity to work independently and manage project timelines effectively
• Proficient in Adobe Creative Suite products, Photoshop and Illustrator in particular

Schedule: Monday - Friday

Experience: - Graphic design: 2 years (Preferred)

Work Location: Remote with quarterly in-person Marketing Team meetings in Waves, North Carolina.

This role is a year-round full-time salaried position with benefits including medical and dental coverage (after 90 days), paid time off (PTO), 401K profit sharing, employee discounts, access to the REAL Watersports rental fleet, and an abundance of session time.

The Rental Shop Manager role is responsible for providing a five-star experience for all guests at REAL Watersports

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

Responsibilities:

• Promotes rental shop bookings, communicates with guests, and ensures a smooth and accurate experience
• Point of contact for guest and other service-related inquiries and conveys a positive, enthusiastic demeanor
• Promotes quality service, timely problem resolution through teamwork and clear communication
• Performs overall rental shop management
• Serves as back up head coach for the lesson center and be cross trained on lesson center procedure
• Performs daily management of jet ski fleet including gas up process, and updates to the shared jet ski log
• Trains, and supervises full time and seasonal employees, as well as hourly staff.
• Performs daily administrative and operational duties as well as coordination with other departments to fulfill the needs of the business
• Utilizes NetSuite for repair, retail, rental, Lesson Center, and employee rental transaction
• Coordinates and manages gear running daily with coaches and staff
• Enforce employee gear rules and removes gear privileges as necessary.
• Completes rental and repair paperwork and NetSuite cases accurately and maintain orderly file
• Is knowledgeable about all products available, new gear as it arrives and is able to help our customers and coaches make appropriate selections
• Manages the workflow of used gear inventory for trade in, evaluation and sale
• Works closely with accounting and other internal partners on repair case process, used gear evaluation, upload process and inventory management. Performs these processes accurately and quickly
• Manages rental shop inventory to minimize loss and damage; provides input to Director or Resort Operations to optimize inventory for Lesson Center and Customer needs
• Locates all outstanding rental items daily, uses appropriate documentation, utilizing outstanding gear report and follows up with employee and/or employee’s manager to track down gear if necessary.
• Is a point of contact for accidents, emergencies, assists with safety, will Yard Marshall, train and supervise the Yard Marshalls
• Maintains high standards of employee performance management
• Responsible for the management of the appearance, maintenance, winterization and repairs on physical property, equipment, air compressor, jet skis and company vehicles.
• Perform repairs, is knowledgeable of repair procedures, trains staff on repairs, prioritizes caseload based on business needs; completes all customer repairs on a timely basis and maintains communication with customer on repair status
• Maintains communication and relationships with outsourced gear repair partners
• Works closely with other departments and reports directly to the Director of Resort Operations
• Other duties as assigned.

Qualifications:

• 1+ years professional experience in customer service, employee management and development
• Passionate about delivering an incredible guest experience, takes ownership, works independently, as a team and has a positive attitude
• Work experience with Microsoft Office, web-based applications, and standard workplace technology, possesses strong internal and external communication skills
• Kite, Wing, Foil or Surf and watersports experience and passion are required

Salary and Benefits

This position is an on-site, year-round, full-time salaried position. The position offers medical and dental coverage, paid time off, 401K profit sharing and employer match, access to REAL Watersports rentals, employee discounts and more.

Watermen's Retreat at REAL Watersports in Waves, North Carolina is seeking candidates for the Guest Services Associate position. This role is a year-round full-time salaried position with benefits including medical and dental coverage (after 90 days), paid time off (PTO), 401K profit sharing, employee discounts and more. Employee housing is available.

The Guest Services Associate role is responsible for providing a five-star experience for all guests at Watermen’s Retreat and all other Flying R properties. The Guest Services Associate works closely reports directly to the Watermen’s Retreat Operations Manager.

REAL Watersports is the official “Stoke Zone.” The company culture is fun, fast paced and focused on taking advantage of living and working in one of the best locations for wind and surf in the world.

Responsibilities:

The Guest Services Associate is responsible for providing a five-star experience for all guests at Watermen’s Retreat, REAL Watersports, and all other Flying R properties. The Guest Services Associate will promote bookings with new and returning guests, create reservations, communicate confirmations to guests, ensure accurate billing and coordinate check-ins upon arrival. The Guest Services Associate will be the point of contact for arriving guests and will convey a positive and enthusiastic first impression. The Guest Services Associate will maintain the company’s commitment to the highest standards and will provide our guests with all the information they need to make their stay at Watermen’s Retreat a memorable five-star experience. The Guest Services Associate will act as an additional point of contact for REAL Watersports Lesson Center for guests who are arriving for lessons and camps. Additionally, the Guest Services Associate will perform housekeeping duties as needed, and provide assistance to other departments to meet the needs of REAL Watersports, Watermen’s Retreat or Watermen’s Bar & Grill.

• Communicate with guest both in person and over a variety of platforms. Greet guests as they arrive. Create and confirm guest reservations that are requested either by phone, online or from within the company, process confirmations, revisions, and other information updates or changes. Accurately complete billing for upcoming reservations and accurately process all credit card transactions in accordance with established procedures. Advise clients that billing is complete, including emails with receipts and check-in procedures. On the day of arrival, promptly greet guests in a friendly and professional manner. Complete guest registration process, issue keys or door codes, and provide resort information including directing people to the Lesson Center for camps and lessons, setting up tabs for Watermen’s Bar & Grill and giving general information regarding area attractions, details, and directions. Make pre-arrival calls to incoming guests, assuring they know late check-in procedures. Answer questions for guests pertaining to their reservations including directions for parking and other items. Provide quotes for room rates and answer inquiries regarding availability of accommodations. Complete checkout procedures for clients. Provide on call coverage after office hours during variable days per week to include responding to text, voicemail and potentially responding on site to guest issues. (40% time)
• Assist in coordination of housekeeping duties daily. Assist in the prioritization of the cleaning staff schedules based on the needs of incoming guests and expected time of arrival. Follow up and inspect cleaned properties to ensure that the cleaners meet our standards. Provide immediate feedback to cleaners including positive feedback of jobs well done as well as constructive feedback and/or demonstration where cleaners have failed to meet company standards. Communicate the results to the Guest Services Associate and Operations Manager. Identify and communicate maintenance items reported by guests and cleaners. (20%)
• Perform housekeeping responsibilities as needed. Assist as needed in the cleaning of REAL Watersports, Watermen’s Retreat and other properties while working with minimal supervision. Perform deep cleans as needed. Complete tasks in a reasonable time, maintain and exceed the standards required for our properties. Accurate communication of items that need maintenance or repair, reporting on properties that have been left in poor condition by guests and any other potential subjects of concern that are observed while in the building or on the grounds. Perform inventory of housekeeping supplies, monitor product levels, replace, and fill as needed as well as offering suggestions of products or tools that may work better or be more efficient. (20%)
• Maintain positive guest relationships. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution to improve the guest experience. Escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Promote teamwork and quality service through daily communications and coordination with other departments. Cultivate a positive and enthusiastic work ethic. Continuously exhibit a positive outlook, reaching out to guests to ensure a high-quality visit; be responsive to the needs of our guests as well as of co-workers. (10% time)
• Perform other duties as needed. (10% time)

Expectations for Guest Services Associate:

• Focus on five-star customer service and make it the top priority
• Meet and greet guests with enthusiasm; represent our company and community to visitors
• Possess strong planning, prioritization, time management skills and attention to detail
• Continue to strengthen and improve verbal and written communication skills
• Complete projects, initiate own tasks and solve problems with a minimum of supervision
• Maintain a professional demeanor and work area
• Always demonstrate a positive attitude towards guests and coworkers
• Work efficiently in a fast-paced environment; address multiple simultaneous requests in a calm and organized manner
• Weekend coverage is required. Days off may vary
• Hours may be outside 9 am – 6 pm based on guests’ needs, special events or unusual circumstances
• After hours on call responsibilities are required
• Serve as an ambassador for whole company (REAL, Watermen’s Retreat and Watermen’s Bar & Grill)
• Work both independently and with others as needed
• Continue to develop problem solving skills for maintenance issues

The Perfect Fit

The Offer

• on-site, year-round full-time salaried position
• medical and dental coverage (after 90 days)
• paid time off (PTO)
• 401K profit sharing and employer match
• employee discounts and more

• Process web orders and prepare for shipping
• Ensure accuracy of orders including items, pricing, and shipping information
• Work with customers on change order requests and other web order related matters
• Work with team to achieve shared goals and to deliver 5-star service

This position is for full-time year-round employment and offers benefits including medical benefits, dental benefits, paid time off, and a 401K/profit sharing plan, access to the REAL Watersports rental fleet and an abundance of session time. Ideal candidates will have a passion for kiting and surfing and love to share that passion with new kiters and surfers.

Apply today to learn about the latest kiteboarding and surfing gear and come join the REAL team today!

REAL Watersports is seeking candidates for the Retail Manager position. This role is a year-round full-time salaried position with benefits including medical and dental coverage (after 90 days), paid time off (PTO), 401K profit sharing, employee discounts and more. As Retail Manager, you will manage the day-to-day operations of the Real Watersports retail floor and board loft. You will serve as manager on duty, monitor staff on REAL retail and service standards, and support seasonal staff with continuous coaching and information resources to improve their sales. You will be responsible for hiring and managing staff, maintaining inventory organization, and monitoring inventory accuracy.

A love of retail and the surf and/or kite industry is a must! Management experience required. Employee housing opportunities available.