If you want to return or exchange something you bought from REAL, NO PROBLEM! Get started below. Questions? Contact us.
If you want to return or exchange anything you bought from us, NO PROBLEM!
You have 30 days from the date of purchase to make sure what you ordered from REAL is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for the right size. Your choice. We will return/refund the full amount you paid less the shipping.
Since we will be reselling what you returned, the product needs to be new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back. Pack it with LOVE like we do.
All lessons and camps are pre‐paid upon booking with REAL to assure a time slot and the availability of a coach, equipment and/or personal watercraft/boat. In the event of a postponement or cancellation, your lesson or camp will be rescheduled to the next available lesson or camp time. REAL strives to get you riding and will do everything possible to reschedule your lesson or camp promptly. If a lesson or camp is cancelled due to weather, you will be issued a raincheck equivalent to the value of the lesson or camp booked. The full value of a raincheck may be redeemed for lessons, camps, equipment and or merchandise purchased from REAL for up to a year after the scheduled time. If you fail to show up at the time of your scheduled lesson or camp, or fail to call to postpone your scheduled lesson or camp, you will forfeit the value of your lesson or camp and will not receive a raincheck. If you fail to show up on time for your scheduled lesson or camp, the amount of time you are late will be deducted from the total lesson or camp time.
All lessons and camps may be cancelled or rescheduled, with a complete store credit refund, up to 14 days before the scheduled lesson or camp time. A rescheduling fee of $200.00 will be applied to any lessons or camps cancelled or rescheduled within 14 days of the scheduled lesson or camp start time, and the remaining balance will be placed on your store account. If your lesson or camp is cancelled by REAL, you will receive a raincheck equivalent to the value of the lesson or camp booked. No rainchecks will be issued for cancellations or no shows within 24 hours of a lesson or camp.
Duties and taxes associated with shipping to your country may increase the cost of your order. You are responsible for paying all import tariffs, duties, taxes, brokerage fees and any other costs related to delivering product to you; these costs are in addition to the cost of your order. You are responsible for return freight charges should you refuse delivery of any product, or if any product is unable to be delivered to you.